RETURNS, EXCHANGES & WARRANTY

• Do I need to send the product back if I want a refund?

  All refunds require the item to be returned in unused, unopened condition with original packaging. Please reach out to our support team first — they’ll confirm eligibility and provide return instructions.

• How do I request a return or exchange?

  Returns are accepted within 7 days of delivery for unused, unopened items in their original packaging with tags intact. Customers are responsible for return postage. Please contact our support team before sending anything back so we can review your request.

• How long does it take to receive my refund?

  Once approved, refunds are typically processed within 9–12 business days, depending on your bank or payment provider.

• What if my order arrives damaged or incorrect?

  If your order appears damaged or not as expected, contact our support team with your order number and photos. One of our advisors will review the case and assist you directly.

• What is covered under the 12-month wear-out warranty?

  If your SOLEVED™ Insoles lose shape, cushioning, or stability within 12 months of normal use, we’ll replace them free — no fine print.